Georgie, super bummed to hear about your situation, not a good way for them to handle a business at all. My wife is an RN and I am a Medic/RN as well and we have this discussion all the time. Why is it that we are NEVER allowed to make a mistake to the people we serve? Not that I ever want to by any means, but why are we in the healthcare profession not only expected, but demanded to be perfect in every situation. Now I know that When we as health care professionals make mistakes in patient care very much negative events can take place and I want to continue to uphold a great standard of care to all I serve, but what about when we are on the other end? When we go to eat and the food is wrong we are supposed to suck it up, unless we fear retaliation eg. a pissed off cook spitting in my food, cant sit at the table we want...suck it up, boots are broken...suck it up, bike breaks after one ride after being fixed...suck it up(never happens with Parma Dave by the way), neighbors dog barks all the time, cigarette smoke coming in the apartment, music blasting all day and night...suck it up, don't care that you want a decently quite living space and work night shift. I can go on and on for DAYS! I feel for you, that is a total BS move by Chap moto, and really the boots were broken PRIOR to putting them in the box and shipping them to you and someone said F-it not my boots so I don't care, and when you opened them up you need to...wait for it...suck it up. To be honest there is just no respect for anyone in this world anymore and zero accountability for many. People can get away with it so they do. Oh sir you want enough narcotics to kill you for your dental pain you have had for 5 years? Oh sure let me get right on that. What you overdosed on heroin, need it reversed, wake up, vomit in my face and then punch me in it? Oh geeze not your fault, Ill smile anyway and come back and do it all over again the next time. I know I am preaching to the choir, and others of you think I'm totally nuts, I'm okay with both actually... but I digress, bad move for Chap moto and I would for sure go as high as I needed to to get what you were promised when you ordered your boots. I agree with sticking with kames and motosport for example. I have broken, lost parts before that was my fault, called them and had whatever I needed replaced and shipped for FREE! I know Rich up at Ram Jam too has always done his best with matching prices, he did so with boots I found for cheaper online and helped me out huge, check with him too. Poor move on Chap moto because not only are you never going back, anyone on here including myself is never going back, plus all the people we tell not on here, bad business in my book, pissing off people who spend there hard earned money on a hobby that doesn't need to be done, I would be willing to please anyone if that was me...
On another note, Georgie, I just found out the other day you were a nurse as well, I always joked with Todd krieg that I was the fastest nurse he knew...but am I...we need to battle some time haha! Find out who the fasted male nurse in Ohio really is!!! oh man that sounds so bad haha, but seriously lets find out...